Shipping policy
Shipping Policy
Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed on weekends or holidays. You will receive a confirmation email once your order has been dispatched.
Domestic Shipping — Colombia
We ship nationwide across Colombia. Rates and estimated delivery times are as follows:
| Zone | Delivery Time | Shipping Cost |
|---|---|---|
| Bogotá | 3–5 business days | $12.000 COP |
| Rest of Colombia | 5–8 business days | $18.000 COP |
Free shipping applies to all orders over $299.000 COP.
Order Tracking
Once your order ships, you'll receive a confirmation email. For any questions, contact us at contact@ummuflow.com.
Delays
We are not responsible for delays caused by circumstances beyond our control. If your order hasn't arrived within the estimated timeframe, reach out at contact@ummuflow.com.
International Shipping
We currently only ship within Colombia. International shipping is not available at this time.